Booking and Services

1. Estimates cover specified services; additional work requires prior written approval
2. Customer provides accurate access information (stairs, doorways, parking)
3. Piano moves require pre-move survey for proper equipment planning
4. Specialty items need 48-hour advance notice for scheduling
5. Service changes after booking may affect timing and pricing

Pricing Structure

1. Charges based on time, distance, crew size, and piano/equipment needs
2. Non-binding estimates subject to final weight/volume measurement
3. Deposits secure booking; balance due before unloading complete
4. Fuel surcharges, stair carries, or shuttle services billed separately
5. Cancellations within 48 hours incur standard rescheduling fee

Liability Coverage

1. Basic protection included; upgraded insurance available for pianos
2. Customer declares piano value for appropriate coverage level
3. Pre-existing damage must be noted before loading begins
4. Professional packing/disassembly recommended for maximum protection
5. Claims require photos and written notice within 7 days of delivery

Customer Responsibilities

1. Clear, safe access for crew and equipment at both locations
2. Presence of authorized adult during loading and unloading
3. Secure valuables, documents, and non-piano household items separately
4. Disclose piano make, model, age, and condition during estimate
5. Review and sign inventory sheets at origin and destination

Piano-Specific Conditions

1. Upright pianos require 2-4 movers depending on size/weight
2. Grand pianos need specialized skids and climate-controlled transport
3. Leg removal/reassembly included; tuning recommended post-move
4. Humidity control equipment used for long-distance piano transport
5. White glove service protects floors, walls, and staircases